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Privacy Policy

Updated July 2026 

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Your privacy is important to us. This Privacy Policy explains how Sandra van Doorn Atelier (“we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you visit our website, make a purchase, subscribe to our mailing list, or otherwise interact with us. 

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. By using our website or providing your personal information to us, you consent to the practices described in this Policy. 

If you have any questions, please contact us at hello@sandravandoorn.art

 

1. Personal Information We Collect 

We may collect the following types of personal information: 

  • Contact and Identity Information: Name, email address, phone number, and mailing list preferences. 

  • Shipping and Billing Information: Residential or business address, postcode, and delivery instructions. 

  • Transaction Information: Order details and payment-related information (processed securely by third-party providers). 

  • Technical and Usage Information: IP address, browser type, device information, pages visited, time spent on the Site, and other analytics data collected via cookies and similar technologies. 

  • Correspondence: Any information you provide when contacting us via email, contact forms, or social media. 

We only collect information that is reasonably necessary for the purposes outlined below. We do not collect sensitive information (such as health or racial data) unless required by law. 

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2. How We Collect Your Information 

We collect personal information directly from you when you: 

  • Place an order or complete a purchase; 

  • Subscribe to our newsletter or mailing list; 

  • Contact us with enquiries; 

  • Browse our website (via cookies and analytics tools). 

We may also receive information indirectly from third-party service providers (e.g., payment processors, shipping partners, or analytics services). 

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3. How We Use Your Personal Information 

We use your personal information for the following legitimate purposes: 

  • Processing and fulfilling your orders, including shipping and payment processing; 

  • Communicating with you about your orders, enquiries, or account; 

  • Sending you marketing communications (e.g., newsletters about new artworks, exhibitions, or special offers) only if you have explicitly subscribed; 

  • Improving our website, products, and customer experience through analytics; 

  • Preventing fraud, ensuring site security, and complying with legal obligations; 

  • Any other purpose for which you have provided consent or as permitted/required by law. 

We will never sell your personal information to third parties. We do not share it for third-party marketing purposes. 

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4. Disclosure of Personal Information 

We may disclose your personal information to trusted third-party service providers who assist us in operating the website and fulfilling orders. These include: 

  • Payment gateways (e.g., Stripe, PayPal) – they process payments securely; 

  • Shipping and logistics providers (Australia Post or international couriers); 

  • Our email marketing platform

All third parties are contractually required to protect your information and use it only for the purposes we specify. We may also disclose information if required by law, to protect our rights, or in the event of a business transfer. 

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5. Payment Security 

All payment transactions are processed through secure third-party payment gateways or via gallery representatives. We do not store your full credit card details or sensitive payment information on our servers. You can review the privacy practices of our payment providers directly on their websites. 

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6. Cookies and Tracking Technologies 

Our website uses cookies and similar technologies to: 

  • Enable essential site functions (e.g., shopping cart); 

  • Analyse website traffic and improve user experience; 

  • Remember your preferences. 

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site. 

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7. Data Storage and Security 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption where appropriate, and access controls. 

While we strive to protect your data, no system is completely secure. You should take your own precautions when sharing information online. 

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8. Your Rights and Choices 

Under Australian privacy law, you have the right to: 

  • Access the personal information we hold about you; 

  • Request correction of inaccurate or incomplete information; 

  • Request deletion of your information (subject to legal or legitimate business needs); 

  • Opt out of receiving marketing communications at any time (via the unsubscribe link in our emails or by contacting us); 

To exercise these rights, please contact us at hello@sandravandoorn.art. We will respond within a reasonable timeframe (usually 30 days) and may ask for identification to protect your privacy. 

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9. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be posted on this page with the “Last Updated” date. We encourage you to review it periodically. Significant changes may be notified via email or a prominent notice on the website. 

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10. Contact Us 

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us: hello@sandravandoorn.art 

We will investigate and respond to any privacy complaints promptly. 

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